1-Year Warranty
Every Transformer Couch is backed by our 1-Year Warranty — a guarantee of quality and structural integrity.
1-Year Warranty
Every Transformer Couch is backed by our 1-Year Warranty — a guarantee of quality and structural integrity.
What's Covered
The Warranty™ protects against genuine manufacturing defects.
Covered ✓
Not Covered ✗
How to File a Claim
It's fast, easy, and completely free.
Gather Details
Find your original order number and take clear photos of the defect.
Contact Support
Reach us by phone, live chat, or email — 7 days a week.
Claim Review
Our team reviews your claim within 2 business days.
Resolution
Approved claims receive a free repair or replacement module.
Warranty FAQs
How do I file a warranty claim?
Contact our support team by phone, chat, or email. Provide your order number, a description of the issue, and photos of the defect. We will review your claim within 2 business days.
What happens after my claim is approved?
We will coordinate a repair or send a replacement module at no charge. Our priority is to ensure your modular couch is back to its perfect state as quickly as possible.
Is the warranty transferable?
No. The 1-Year Warranty is only valid for the original purchaser and is tied to the original purchase email address.
Does the warranty cover fabric covers?
Removable fabric covers are covered by a separate 1-year limited warranty against manufacturing defects in stitching or zippers.